Mercedes Hernandez

Mercedes Hernandez is a distinguished leader within Colwen Hotels, currently serving as the Area Director of Housekeeping for The Row Hotel at Assembly Row and the Boston North Collection. Globally recognized for her dedication, she was named the AC Hotel Family Member of the Year for North America, a testament to her commitment to excellence and innovation.

Mercedes is known for her proactive approach and a signature philosophy: “Clean isn’t enough, it must be beautiful!” Her drive to surpass expectations perfectly aligns with the core values of Marriott International and Colwen Hotels. A firm believer in professional growth and opportunity, Mercedes champions the idea that with passion and dedication, any career milestone is achievable.